Synechron · Altares
Redesigning a complex KYC platform in four weeks
A four-week redesign of indueD, a due-diligence platform used by compliance teams, simplifying a complex interface and setting a clearer direction.
From a dense, developer-led interface to a clearer direction, in four weeks.
Context
Altares wanted to modernise indueD, a due-diligence platform used by compliance teams. I helped rethink the end-to-end experience, simplifying a complex interface and creating a clearer foundation for future development.
The platform had been built primarily around functionality, resulting in a dense interface, inconsistent patterns and limited understanding of what users actually needed. The redesign had to fit a four-week timeframe.
Approach
Research and synthesis
I interviewed five users, audited the existing experience and carried out heuristic and competitor analysis. From there I mapped pain points and user needs, prioritised the highest-value opportunities and defined the journeys we needed to redesign.
Redesign
Simplifying without losing depth
Working within the four-week timeframe, I translated the research into a new information architecture, a new visual language and a set of high-fidelity product experiences. What changed:
- simplified portfolio management
- introduced global search
- improved filtering and information hierarchy
- reduced unnecessary interface complexity
- more consistent interaction and visual patterns
Outcome
In four weeks, we moved from an ageing, developer-led interface to a redesigned end-to-end concept that gave Altares a clearer direction for future product iterations.
- More intuitive: users found the simplified experience easier to understand and navigate.
- More modern: testing showed a strong preference for the new visual direction.
- Built to evolve: the redesign established a foundation for subsequent product development.
