Synechron · Altares

Redesigning a complex KYC platform in four weeks

Redesigning a complex KYC platform in four weeks

Modernising a dense due-diligence platform and creating a clearer foundation for future development.

Modernising a dense due-diligence platform and creating a clearer foundation for future development.

Role

Lead Product Designer

Year

2021

Scope

Enterprise SaaS · KYC & Compliance

Overview

Altares wanted to modernise indueD, a due-diligence platform used by compliance teams. I helped rethink the end-to-end experience, simplifying a complex interface and creating a clearer foundation for future development.

More details

The platform had been built primarily around functionality, resulting in a dense interface, inconsistent patterns and limited understanding of what users needed. I interviewed five users, audited the experience and ran heuristic and competitor analysis to identify the highest-value journeys.

Within four weeks, I translated the research into a new information architecture, visual language and high-fidelity experience, simplifying portfolio management, global search, filtering and interaction patterns.

Testing showed the redesign was easier to understand and navigate, with a strong preference for the new visual direction, and it gave Altares a foundation for future product development.

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